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Delivery and Returns

SHIPPING WITHIN AUSTRALIA

 

We offer express shipping to Australian customers using a registered e-parcel service offered by Toll IPEC. We recommend providing a daytime residential or business address where someone will be available to sign between 9am—5pm, Monday— Friday. Please note we do not ship to PO boxes or parcel lockers. There is no redirection service therefore if no one is available to sign for your parcel it will be left at your shipping address. By accepting our terms of sale, you are giving Acler the authority to leave the parcel at your specified address.

 

We offer:

  • Express delivery $12.50 (1—2 business days)
  • All Orders over $300 receive FREE express delivery
  • All orders are dispatched within 48—72 business hours and customers will be notified when their order is dispatched, if an email address has been provided.

Please be advised that there may be shipping delays during busy periods and holidays.

If you have any queries regarding the delivery of your order, please email enquiries@acler.com.au

 

SHIPPING OUTSIDE OF AUSTRALIA

We offer worldwide express shipping using to international customers for a flat fee of $40. Please be aware that all Acler prices and payments are made in Australian Dollar currency. We recommend providing a daytime residential or business address where someone will be available to sign between 9am—5pm, Monday— Friday. Please note we do not ship to PO boxes or parcel lockers.

 

We offer:

  •  $40 flat rate shipping (1-7 business days depending on your location)
  • All orders are dispatched within 48-72 business hours and customers will be notified when their order is dispatched, if an email address has been provided.

Please be advised that all orders are dispatched from Australia. There may be shipping delays during busy periods and holidays.

If you have any queries regarding the delivery of your order, please email enquiries@acler.com.au

 

TAXES AND DUTIES

Some international shipments can be subject to customs and import duties once they reach their destination. In these circumstances Acler do not take responsibility of paying any charges. Unfortunately, we are unable to estimate what these changes will be, so we recommend you contact your local customs office for more information.

 

EXCHANGE

Please note we do not offer traditional exchanges. Please see our returns process below for further information.

  

RETURNS PROCESS

We would like to make it as easy as possible for you to make a return. Please note that all returns must be sent back to our Australian returns location.

Please be advised that the Acler eBoutique does not offer returns or exchanges on any sale/discounted or pre-order items. We may authorise change of size on pre-order, only if available. We kindly ask that you consider your items carefully before making a purchase.

Should you wish to make a return, please contact us at returns@acler.com.au within 7 days of receiving your order. We will then approve your return providing;

  • The goods are in saleable condition, in their original packaging with all tags attached
  • The goods have not been worn, damaged or washed
  • You notify us to exchange within 7 days of receipt of goods
  • The original invoice as proof of purchase is provided.

Once your return is approved, please send your unwanted garment(s) to the following address within 7 days for orders made within Australia and 28 days for orders outside of Australia :

Acler Returns
Suite 2 Upstairs / 1 Payneham Road
College Park, South Australia
Australia, 5069

Please also note returns must be sent by registered post. Acler will not be responsible for any loss or damage of items on return shipping. 

 

REFUNDS

All accepted refunds are applied to the original card or account of purchase. Please note that card refunds may take up to 10 business days for your bank to complete. This can vary greatly between card issuers and unfortunately we are unable to influence this. The total amount of the purchase will be refunded less shipping charges.

 

FAULTY ITEMS

We do apologise for any inconvenience a faulty garment may cause and will refund at our discretion for any items deemed faulty. Please email enquiries@acler.com.au if you Please note that garments that are damaged as a result of wear and tear are not considered to be faulty.

Both the cost of the item plus shipping will be refunded should an item be deemed by us as faulty.

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