Dispatch and Tracking

If your order is placed before 11am AEST on a business day, we will aim to dispatch it same day, otherwise it will be dispatched the next business day. Orders placed on a Saturday, Sunday or Public Holiday will be processed the following business day.

Tracking will be provided via email as soon as your order has been dispatched. Please allow 24 hours for shipment details to appear on the carrier's website.

Please note we are not able to cancel orders once they have been placed.

Occasionally, your order may be split shipped between our warehouse and our retail location based on stock availability. In this case, you will receive two tracking numbers to keep an eye on your shipments.

International Orders

International shipments are provided by DHL Express.

International shipping charges will be calculated at checkout based on delivery country. All payable duties and taxes will be displayed at checkout and we guarantee no additional charges on delivery. Please allow 5-7 business days for your order to arrive via DHL Express.

Some regions may require duties and taxes to be prepaid before shipment, other regions may have to option to prepay or pay upon delivery.

Taxes and Duties

Taxes and duties are calculated at checkout for all International orders, based on all items being shipped out of Sydney, Australia. We ship DDP (Delivery Duty Paid), ensuring no extra charges are billed to the customer once the order arrives at the delivery country. Please note that duties and taxes are not refundable as these fees have been passed onto the local government.