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Returns

Returns Conditions
  • Please Ensure all items are returned in their original condition – unwashed, unworn, with original tags attached. 
  • Please allow up to 5 working days for your return to be inspected and the refund processed. Your refund will be paid back to the original payment method.
  • Acler will not be responsible for any loss or damage of items on return shipping.  We suggest items are sent back by registered post with tracking.
  • Refusal of shipment - any taxes/duties or return shipping fees will be deducted from refund on return.  

Full Priced Items
  • Full priced items are eligible for a full refund minus shipping fees. We do not offer exchange's or store credits.
  • Domestic Orders must be returned within 14 days of purchase
  • International Orders must be returned within 20 days of purchase
  • All returns shipping costs including taxes incurred for returning an Acler item are at the customers expense, unless an item is deemed faulty.

Sale Items
  • We do not accept returns on sale items 

Promotional /Welcome Codes
  • Full priced items with a promotional code applied at the checkout are eligible for a full refund 

Faulty Items
  • We apologise for any inconvenience a faulty garment may cause. Please contact enquiries@acler.com.au with your order number, description and images of the fault. 
  • Please note that garments that are damaged as a result of wear and tear are not considered to be faulty.
  • Contact the original place of purchase to assess your faulty item if not purchased from Acler online.

How to Return an Item
  1. Please print out returns form here and fill in required information

  2. Submit your return here, please follow the steps below
  • Add email address and order number, click 'Create a Return'
  • Select item(s) to be returned
  • Select return reason
  • Select 'Original Payment Method'
  • Please confirm your return

    For further queries please email our team at enquiries@acler.com.au

Acler recognises the Kaurna Meyunna (Kaurna people) and their ancestral lands, on which our team gather, and our collections are designed. The lands were never ceded and remain as important to the living Kaurna people this Reconciliation Week as they do each and every day. We respect the living culture, spirit, and country of Aboriginal and Torres Strait Islander peoples’. We acknowledge and embrace the significance and diversity of Aboriginal and Torres Strait Islander peoples’ contributions to the Fashion community. And we pledge to continue to take action in support of Reconciliation.

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