Refund policy
RETURNS
We would like to make it as easy as possible for you to make a return. Please note that all returns must be sent back to our Australian return location.
Items must be returned within 14 days (Australian orders) and 28 days (orders outside of Australia) of the shipment date. Items returned outside this period will not be accepted.
Please note: We do not accept returns on sale items and we do not offer exchange of size or item on sale or full priced items.
All returns shipping costs incurred for returning an Acler item are at the customers expense, unless an item is deemed faulty.
HOW TO RETURN AN ITEM
Please clearly fill out the returns form enclosed in your order
Please send your return garments back with your filled out returns form to:
ACLER RETURNS
69-73 Gow St, Padstow, NSW
Australia, 2211
IMPORTANT RETURNS INFORMATION
Please Ensure all items are returned in their original condition – unwashed, unworn, with original tags attached. Once a tag is removed from a garment, this garment cannot be returned.
Please allow up to 5 working days for your return to be inspected and the refund processed. Your refund will be paid back to the original payment method and a confirmation email will be sent once processed.
Acler will not be responsible for any loss or damage of items on return shipping. We suggest items are sent back by registered post with tracking.
AfterPay purchases are subject to our standard returns policy. Once we receive your return, AfterPay will process the refund and any payments made will be refunded. AfterPay is available for Australian orders only.
Please be advised that the Acler e-Boutique does not offer returns or exchanges on any sale/discounted or pre-order items. We may authorise change of size on pre-order, only if available. We kindly ask that you consider your items carefully before making a purchase.
Please email enquiries@acler.com.au if there are any questions or concerns.
REFUNDS
All accepted refunds are applied to the original card or account of purchase. Please note that card refunds may take up to 10 business days for your bank to complete. This can vary greatly between card issuers and unfortunately, we are unable to influence this. The total amount of the purchase will be refunded less shipping charges.
AfterPay purchases are subject to our standard returns policy. Once we receive your return, AfterPay will process the refund and any payments made will be refunded. AfterPay is available for Australian orders only.